Servicing your Gym Equipment

Amazon Leisure (UK) Ltd has a network of service engineers that covers large parts of Great Britain. These engineers can come and visit your site to conduct one-off repairs, carry out a single service on your gym equipment or visit regularly as part of a planned service contract. Customers with a planned service contract will have our engineers visit their facility at an agreed regular interval, either annually, biannually or quarterly. All service visits will be arranged in advance with the customer.

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Service Contract Report

The equipment covered by this contract will be reported on after the service. The report will draw attention to faults using the following codes:

RED (Required) – High Importance: Frayed Cables, Holes in Running Belts, Badly Worn Bearings and repairs with Health & Safety Implications

AMBER (Advisory) – Medium Importance: Wear on Deck/Belt; Cables with Cracking in Outer Case; Rumblings from Bearings. Generally means need replacing before next service.

GREEN (Cosmetic) – Low Importance: Decals Worn/Missing; Broken Shrouds (depending what is exposed).

Additional units can be added from time to time at a price agreed between customer and Amazon Leisure.

At each visit the Service Engineer will carry out a full inspection of the equipment and report on the condition of each piece of equipment, serial numbers and rectification programme. The cost of parts and labour will be specified so that the customer can specify the remedial work to be carried out. The parts will be ordered and the work executed when payment has been received.

During the first visit the Service Engineer will carry out daily and weekly maintenance training for named staff. Additional training can be provided at an additional cost.

The charge for each service contract visit will be invoiced in advance unless payment terms have been agreed.

Use of Parts

Parts used will be charged separately and where possible, to minimize costs, Amazon Leisure reserves the right to use certified reconditioned parts. Where new parts are required / requested these may be subject to delivery lead times from Original Equipment Manufacturer, and as such any delays incurred due to waiting for purchased items will not be the fault or responsibility of Amazon Leisure. Every effort will be made to keep the customer informed.

Work Carried Out

Cardio Vascular Equipment: The machines will be powered up and run through its functions and programs / incline / speed / console and emergency stop buttons.

Machine Specific Work.

  • Treadmills: The engineer will start up the machine and check the belt alignment and tension. Check belt and deck for wear and also console controls for functionality. Test the speed increase, decrease and elevation when in use.
  • Cross Trainers: The engineer will start up the machine and check in operation but also bearings, roller wheels and/or ramps for wear.
  • Steppers: The engineer will start up the machine and check springs and pulleys.
  • Cycles: The engineer will sit on and power up the machine. Check all buttons operate and function correctly. Listen for any unnatural noises or movement in the cranks and/or bearings. Use their full body weight to increase resistance to check for belt slippage.
  • Rowers: The engineer will sit on the rower to check that the console and sensor is working and inspect the chain, chain roller, pulleys and shock cords for wear.

General Cardio Work.

  • Cleaning: covers are removed and the machine is vacuumed inside to remove any dust or dirt, and the outside surfaces cleaned with a mild detergent.
  • Wear and Tear: and suspect noises will be fully investigated, e.g. Drive Belts, Shock cords, Running Belts, Pedals, and Decks depending on the type of equipment.
  • Failure to Function: If the machine isn’t functioning correctly the engineer will investigate further to diagnose the problem; any bolts and screws missing will be replaced.
  • Pre-ordered Parts: will be fitted.
  • Lubrication: parts that require lubrication will be checked and lubricated with either: oil, grease, wax or silicon as necessary. E.g. running belts / Bearings.
  • Remedial Work Identified: equipment faults and general wear and tear noted by the engineer will be reported to a club representative at the end of the service visit. This will be followed up by a written report sent by the service team.

Resistance Equipment: Functional tests will be carried out on the machines.

  • Wear and Tear: all nuts, bolts and cables or belts will be checked for any damage or cracks etc. and there are no visible bare wires. Stack belts will be checked for damage.
  • Covers: where applicable will be removed to facilitate inspection and lubrication and the outside surfaces cleaned with a mild detergent.
  • Failure to Function: if the machine isn’t functioning correctly the engineer will investigate further to diagnose the problem; any bolts and screws missing will be replaced.
  • Pre-ordered Parts: will be fitted.
  • Lubrication: parts that require lubrication will be checked and lubricated with either: oil, grease, wax or silicon as necessary. E.g. running belts / Bearings.
  • Remedial Work Identified: equipment faults and general wear and tear noted by the engineer will be reported to a club representative at the end of the service visit. This will be followed up by a written report sent by the service team.

More information about Amazon Leisure's fitness equipment servicing can be found here.

The main tests and checks undertaken by our engineers are detailed by machine here.